Claims Advocacy
Accident Review & Reconstruction, Trending & Data Capture, Dedicated
In-House Support Team
More than Advocates, Partners.
When you submit a claim is when you realize the true value of your
insurance broker. Benton Luttrell has created a thorough practice that works
with carriers to make sure your claims are resolved in your best interest.
We staff our department with true claims professionals and experts in the
industry so you can confidently face the future and get back to what you do
best.
More than Claims Management, Claims Advocacy
Our clients receive on-demand access to dedicated claims specialists, who
provide technical expertise in all aspects of the claims discipline for all
lines of coverage. By fostering strong relationships with leading carriers,
we advocate for you during the entire claims process. Our team make in
person visits to carriers every year, so we have first-hand knowledge of
underwriting trends. Some of the services we provide:
o Claim Reviews
o Coverage Advocacy
o Reserve Review and Analysis
o Complex Claims Consulting
o Specific Claim Handling Instructions
o TPA RFP/RFQ
o Attorney/Vendor Selection
o Custom Projects Based on Customer Needs
Our role, as your advocate, is to ensure you receive the highest level of
service from your vendors and that coverage is interpreted in your best
interest. We are available to address your coverage questions as they arise
and to aggressively advocate on your behalf when necessary.
National Experience with Hometown Authenticity
We deliver our national network of solutions with the personal service you
would expect from a local broker. Never satisfied, we are always creating
programs and solutions that address the specific claims challenges our
clients face. We possess claims expertise in all industries.
Customized Service Throughout the Claims Process
Our highly skilled claim consultants will develop a customized claim
service plan that controls and monitors claim management utilizing the
following tools:
o Evaluate
o Every claim should be analyzed early for cost-effective management
o Early Return to Work
o Legal strategy and expense supervision
o Audit
o Claims handling proficiencies
o Audits to best practices
o Cost targets
o Year-over-year results
o Grade your claim administrator
o Facilitate
o Resolution opportunities
o Facilitate carrier responsiveness
o Advocate on coverage problems
o Coverage counsel referral, when necessary
o Lessons Learned
o Develop cost containment through strategy and planning
o Measure success of third-party administrator and defense counsel
o Escalator
o Facilitate carrier response with high level executives
o Deploy BLC executives for appeals to carriers, as necessary
o Tools
o Benchmarking analytics
o Stay-at-Work Program
Our claims advocacy experts have a proven track record of reversing
seemingly impossible situations and turning them into favorable outcomes for
our clients. Because of this deep expertise, we are uniquely positioned to
advise and assist you in protecting your company and addressing your claims
issues for positive outcomes.